After trying to cable clean the main line we did a sewer scope inspection, only to find a hard blockage with no chance of getting through, and no clear picture of the problem.
We then excavated to break open the pipe for investigation and found that the City main sewer pipe had been recently lined with CIPP, a hard epoxy coating used to rehab old sewers, and the service lateral was not drilled out for the BEBE NAILS shop.
The pipe had been sealed shut with hard epoxy.
We were able to install a new tap and fix the problem.
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